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Harvey
HiverHQ's Harvey AI is an AI-powered customer support assistant that helps teams handle customer inquiries efficiently. It uses natural language processing to understand and categorize customer queries, and provides suggested responses to agents based on previous interactions.
Pricing
HiverHQ does not publicly disclose pricing for Harvey AI. Pricing is likely customized based on the number of agents, support volume, and required features.
Pricing: Free Trial
Pros
- Reduces response time for customer inquiries
- Agents can handle more queries simultaneously
- Provides consistent and on-brand responses
- Reduces support costs by automating repetitive tasks
- Integrates with popular helpdesk tools like Salesforce, Zendesk, and more
Cons
- AI may not always provide accurate responses for complex queries
- Requires training and fine-tuning for optimal performance
- Potential for customer data privacy concerns
Use Cases
- Handling customer inquiries and complaints
- Providing FAQs and knowledge base suggestions
- Triaging and prioritizing support tickets
- Automating routine tasks like password resets, order tracking, etc.
Target Market
- Customer support teams in various industries
- Startups and SMBs looking to improve customer experience
- Enterprise companies with high support volume
Competitors
- Forethought AI
- Ada Support
- Intercom
- Dialogflow
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