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Tiledesk

Tiledesk.com is a customer engagement platform that combines live chat, video chat, co-browsing, and knowledge base features into a single omnichannel solution. It enables businesses to communicate with customers across multiple channels, including websites, mobile apps, and social media platforms.



Pricing

  • Free plan with limited features
  • Starter plan at $18/month per agent
  • Pro plan at $35/month per agent
  • Enterprise plan with custom pricing

Tiledesk provides an integrated platform for businesses to engage with customers across multiple channels and improve customer experience.



Pricing: Freemium


Pros

  • Omnichannel support for multiple communication channels
  • Live chat, video chat, and co-browsing capabilities
  • Knowledge base for self-service support
  • Real-time visitor monitoring and engagement
  • Integrations with CRM, helpdesk, and other systems

Cons

  • Limited customization options for user interface
  • Steep learning curve for advanced features
  • Limited language support for some features


Use Cases

  • Customer service and support
  • Sales and lead generation
  • Onboarding and product assistance
  • Virtual office and remote collaboration

Target Market

  • Small and medium-sized businesses
  • E-commerce companies
  • Software-as-a-Service (SaaS) providers
  • Financial services and healthcare organizations


Competitors

  • LiveChat
  • Intercom
  • Olark
  • Freshdesk

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