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Chat Summary

LiveChat's Chat Summary app provides a comprehensive overview of each customer conversation, making it easier for support agents to quickly understand the context and respond effectively. The app automatically generates summaries of chat transcripts, highlighting key points, topics discussed, and action items.



Pricing

The Chat Summary app is available on the LiveChat Marketplace. Pricing information is not publicly available and may depend on the specific LiveChat plan and usage requirements.




Pros

  • Saves time by summarizing long chat transcripts
  • Improves agent productivity and customer experience
  • Highlights important information for quick reference
  • Integrates seamlessly with LiveChat platform

Cons

  • Quality of summaries may vary depending on chat complexity
  • Potential for misunderstanding or missing nuances


Use Cases

  • Customer support teams handling multiple conversations
  • Escalating complex issues to specialized agents
  • Analyzing chat data for insights and improvements

Target Market

  • Companies with high customer support volume
  • Businesses prioritizing customer satisfaction
  • Teams seeking to improve agent efficiency


Competitors

  • Salesforce Einstein Chat Summary
  • Zendesk Chat Summarization
  • Custom-built AI chat summarization tools

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