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Chatiy

Chatify is a Shopify app that enables online stores to add a live chat feature to their website. This allows merchants to instantly communicate with customers, answer questions, and provide support in real-time.

The app integrates with various chat providers like Facebook Messenger, WhatsApp, and SMS, allowing customers to chat using their preferred messaging platform. It also offers automated chatbots to handle common queries and guide customers through the shopping journey.

Chatify is a live chat app for Shopify stores that enables real-time communication with customers, improves engagement, and streamlines support and sales processes.



Pricing

  • Free plan with basic features
  • Paid plans starting from $14.99/month
  • Additional fees for premium chat providers like WhatsApp



Pros

  • Improves customer engagement and satisfaction
  • Streamlines support and sales processes
  • Enables real-time communication with customers
  • Offers multiple chat channel integration
  • Automated chatbots for 24/7 assistance

Cons

  • Potential for customer privacy concerns
  • Requires active management and staffing
  • Additional monthly cost for the app


Use Cases

  • Answering customer queries and providing support
  • Guiding customers through the purchase process
  • Offering product recommendations and upselling
  • Collecting customer feedback and insights
  • Resolving issues and handling complaints

Target Market

  • Ecommerce businesses and online stores
  • Retail brands and companies with an online presence
  • Merchants looking to improve customer engagement


Competitors

  • Gorgias
  • HubSpot Live Chat
  • Drift
  • Zendesk Chat